Account & Data Deletion

Last updated: May 13, 2026

The Neighbourly app (published by Neighbourly on Google Play, package com.neighbourlybox.app) allows you to request full deletion of your account and associated data at any time. This page explains the steps to follow and what happens to your data.

How to Request Account Deletion

1. Open the Neighbourly app or visit neighbourlybox.com.
2. Tap "Forgot Password" on the login screen (in the app) or click "Reset Password" in the website footer.
3. Enter the email address associated with your account and submit.
4. Check your email inbox for a message from Neighbourly. The email contains two links:
   • Reset Password — to change your password.
   • Delete My Account — to permanently delete your account and all associated data.
5. Click the "Delete My Account" link.
6. On the confirmation page, click "Delete My Account Permanently" to confirm.

Only the owner of the email address linked to the account can initiate deletion, ensuring no one else can delete your account.

What Data Is Deleted

When you confirm account deletion, the following data is permanently removed from our servers:

Data Type	Action
Account credentials (username, hashed password, email)	Deleted
User profile (display name, profile picture)	Deleted
Items you posted (donations, barters, sales, events, etc.)	Deleted
Item images and file attachments	Deleted
Chat messages you sent	Deleted
Authentication tokens and sessions	Deleted
Neighbourhood memberships	Deleted
Household membership	Deleted
Smart Box ownership and share tokens	Deleted
Household (if you are the sole member)	Deleted
Household (if other members remain)	Retained — ownership transfers to another member

Retention Period

Account deletion is processed immediately upon confirmation. All data listed above as "Deleted" is removed from our production database right away. Residual copies in encrypted server backups are purged within 30 days.

No personal data is retained after this period.

Additional Notes

• Account deletion is permanent and irreversible. You will not be able to recover your account, items, messages, or any other data.
• If you are the head of a household with other members, household ownership will be automatically transferred before your account is removed.
• Data transmitted over the Meshtastic mesh network (peer-to-peer radio) is not stored on our servers and is therefore not affected by account deletion.

Contact

If you have questions or need assistance with account deletion, contact us at neighbourly.app.ro@gmail.com.